LEGAL REFERENCE

How We Protect Your Privacy at calsi

Your account details, payment information and gaming history stay secure with us. We've built our privacy framework around what matters to you — transparent data handling, clear consent...

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calsi How We Protect Your Privacy at calsi

Privacy Policy Scope and Jurisdiction

This privacy policy applies to your calsi account and all interactions across our platform — whether you're depositing via JazzCash, Easypaisa, SadaPay or Raast, playing live tables, exploring slots, or checking sportsbook markets. We operate in supported regions where local law permits, and we comply with data protection requirements applicable to Pakistan and the jurisdictions we serve. Your personal information is processed

according to this policy and relevant local regulations. When you open an account, you agree to these terms. If you have questions about how your data is handled, our support team can walk you through the specifics.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions and Support

Email Support Contact our privacy team at [email protected] with any...
Live Chat Open a chat session from your account dashboard...
Account Settings Manage your privacy preferences directly in your account...
TRUST SIGNALS

How We Earn Your Confidence

Transparent Collection

We collect only the information needed to verify your identity, process payments via JazzCash, Easypaisa, SadaPay and Raast, and deliver your gaming experience. No hidden data gathering.

Encryption Standard

All data transmitted between your device and our servers uses industry-standard encryption. Your payment details and account credentials are never stored in plain text.

No Third-Party Sales

We do not sell your personal information to marketing firms, data brokers, or unrelated third parties. Your data stays within calsi and our essential service partners.

Audit Trail

Your account maintains a log of login activity, payment transactions, and withdrawals so you can verify what's happening on your profile at any time.

Consent-First Approach

We ask for your explicit permission before using your email or phone for marketing communications. You can opt out or adjust frequency anytime from your settings.

Data Retention Limits

We keep your information only as long as necessary to serve your account and comply with local regulations. Closed accounts are archived according to our retention schedule.

Privacy Alignment Across Our Platform

Live Casino Tables
Your session data on live tables is encrypted and logged only for your account history and dispute resolution — never shared with other players or broadcasters.
Slot Lobbies
Slot play records are stored securely and tied to your account. We track your session for responsible account management and payout verification, not for external analytics.
Sportsbook Markets
Your betting history and odds selections remain private. We use this data only to settle bets, calculate your balance, and detect irregular account activity.
Payment Processing
JazzCash, Easypaisa, SadaPay and Raast transactions are handled through secure payment gateways. We store only transaction IDs and amounts, not your payment provider credentials.
Withdrawal Verification
When you request a withdrawal, we verify your identity and account status. This verification data is kept confidential and used only for fraud prevention and compliance.
Device and Location
We log your device type and approximate location for security purposes — to flag unusual login patterns and protect your account from unauthorized access.
Communication Preferences
Whether you play slots, live tables, or sportsbook, your email and SMS preferences apply across all calsi channels. Opt-out settings sync instantly.
PLATFORM PILLARS

What Defines Our Privacy Approach

Account Verification We verify your identity once during signup using your phone...
Session Security Your active session is protected by secure tokens that expire...
Payment Data Isolation Payment information for JazzCash, Easypaisa, SadaPay and Raast deposits is...
Withdrawal Confirmation Before any withdrawal clears, we confirm your identity and verify...
Dispute Resolution If you dispute a transaction, we review your account history...
Account Closure When you close your account, we retain only the data...

Privacy Policy FAQs

We collect your name, email, phone number, date of birth, and address for identity verification. During deposits via JazzCash, Easypaisa, SadaPay or Raast, we also record transaction details. We do not ask for unnecessary personal data beyond what's needed to verify your account and process payments.

We retain your account data for the period required by local law — typically 5-7 years for transaction records and compliance purposes. After that retention window, your personal information is securely deleted. You can request a data export before closure.

Yes. Log into your account and visit Settings > Privacy & Data to download a copy of your personal information, transaction history, and login activity. You can also email [email protected] to request a formal data access report.

We share data only with essential service partners — payment processors for JazzCash, Easypaisa, SadaPay and Raast; identity verification providers; and legal authorities when required by law. We do not sell your data to marketers or data brokers.

All payment data is encrypted using industry-standard SSL/TLS protocols. Your JazzCash, Easypaisa, SadaPay and Raast credentials are never stored on our servers — only transaction IDs and amounts. Payments are processed through PCI-compliant gateways.

Change your password immediately and contact our support team at [email protected] or via live chat. We'll review your login history, verify your identity, and secure your account. If unauthorized transactions occurred, we'll investigate and work toward resolution.

Yes. Every marketing email includes an unsubscribe link, or you can manage preferences in your account settings under Communications. You'll still receive transactional emails about deposits, withdrawals, and account security — those cannot be disabled.